Several retailers have announced that they’re introducing fees for the return of items bought online. Midland Pallet Trucks, a leading materials handling company, says that in light of this news, there’s a growing need for retailers to improve the efficiency of their warehouse operations.
Several retailers – including Mountain Warehouse, Moss Bros, and THG, have introduced a charge for shoppers returning items. This move is in line with a wider shift in the industry as businesses look to recuperate the increasing fulfilment costs involved in online returns.
Phil Chesworth, Managing Director of Midland Pallet Trucks, says, “In the past few years, retailers have experienced an increase in returns from customers who buy items in multiple sizes and send back the ones that don’t fit. The cost of processing these items falls on the retailer, so, unsurprisingly, many have chosen to introduce a fee”.
Phil adds, “However, retailers that have decided to charge their customers to send back their items need to ensure that their returns processing is better than ever so that they can make sure they’re providing value for money. To achieve this, they will need to optimise their warehouse operations to make them faster and more efficient”.
Midland Pallet Trucks provide companies and warehouses across the UK with a wide range of affordable, high-quality material handling equipment. Their most popular items – electric pallet trucks, weighing scale trucks, and high lift pallet trucks – allow businesses to maximise efficiency when handling returns.
Warehouses can optimise their operations by using high-quality materials handling equipment, such as pallet trucks, which can improve efficiency and productivity while reducing the risk of injury to employees. This will be crucial when processing high quantities of return items, as any employee downtime will cause delays and negatively impact the customer experience.”
Midland Pallet Trucks is committed to helping retailers improve the efficiency of their warehouse operations by providing the latest in material handling equipment.